Refund policy
Return Period
We accept eligible return requests within 30 days of the date you receive your order.
To request a return, please contact us within the applicable 30-day return period and follow the return instructions provided by our customer support team.
Return Authorization
Please contact us before sending any item back. We will provide the applicable return instructions and the information needed to process your return.
Please do not send a return before receiving return instructions from our customer support team, as this may delay the identification and processing of the returned item.
Return Eligibility
Returned items should be in appropriate condition for return and should include the items and accessories originally provided with the order, where applicable. We may review the condition of returned merchandise before approving a refund.
Items that have been used, worn, damaged, altered, or otherwise changed beyond what is reasonably necessary to inspect the item may not qualify for a return.
Return Shipping
Return shipping arrangements and any applicable return shipping costs will depend on the reason for the return and the circumstances of the order. Please contact us before returning an item so we can provide the appropriate instructions.
If an item is received damaged, defective, incorrect, or materially different from what was ordered, please contact us as soon as possible with your order information and relevant details so that we can review the issue and provide appropriate return instructions.
Return Address
Our business address and return address are the same:
Return Address
223 2nd Ave NE
Aberdeen, SD 57401
United States
Please do not send a return to this address before contacting us and receiving the applicable return instructions.
Return Processing
After we receive a returned item, we will review and process the return within 1–3 business days.
The processing period begins after the returned item has been received by us. Additional time may be required for the refund to be processed by the original payment method.
Restocking Fee
We do not charge a restocking fee for eligible returns.
Refunds
Once an eligible return has been reviewed and approved, we will issue the applicable refund to the original payment method.
After a refund is issued, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or materially different from the item you ordered, please contact us with your order number and details of the issue. Photos or other information may be requested to help us review the matter.
We will review the reported issue and provide appropriate instructions based on the circumstances.
Exchanges
If you would like to exchange an item, please contact us before sending the item back. Exchange availability may depend on product availability and the circumstances of the request.
Order Cancellation
If you need to cancel or modify an order, please contact us as soon as possible after placing the order. Because orders may enter processing after payment confirmation, we cannot guarantee that a cancellation or modification request can be completed once processing has started.
Contact Us
For questions about returns or refunds, please contact us using the information below.
Email
hello@zayamind.com
Phone
+1 520-567-1344
Business Address
223 2nd Ave NE
Aberdeen, SD 57401
United States
Customer Support Hours
Monday–Friday: 9:00 AM–5:00 PM CT
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